Altaro Software Company Profile

Software Support Analyst

Altaro Software
Оваа работа е стара 7 и веројатно не е достапна повеќе.

Опис на работно место

Areas of Responsibility: 
  • Diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
  • Build personal customer relationships and focus on offering an awesome customer experience
  • Escalate issues to our development team and co-ordinate such issues until they are solved
  • Convey customer feedback to product development staff
  • Keep customers informed on how and when issues are resolved
  • Work in a team, on a roster for 24/7 worldwide coverage
  • Complete other duties as assigned.
Bonus Skills (you get plus points): 
  • Knowledge/experience with Hyper-V and/or VMware virtualization platforms
  • Experience as a network/system administrator or Technical Support representative
  • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, processmodel)
  • Knowledge/experience with Microsoft VSS.
Skills Needed: 
  • Excellent logical, analytical and problem-solving skills
  • A very high level of English (written and spoken)
  • Good customer etiquette and the ability to manage high profile customers well under pressure
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
  • Have a good understanding of basic networking protocols
  • Be a quick learner and self-starter
  • Have a good sense of humour.

Неодамна додадени работни места во Македонија